1. Our Contract:
A legally binding contract with you will only arise once Norwest Blinds has received payment for the goods in full from you. When ordering products from the Norwest Blinds website we can only process your order when the goods ordered have been paid for in full. You can pay online with all major credit cards, debit cards, PayPal and B-Pay. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept Internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
2. Price
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Australian Dollars (AUD).
3. Right to cancel or change your order
Cancelling Prior to Manufacture
3.1 As our products are custom made and the manufacturing process will begin after a set period of 48 hours, you are only able to cancel or change your order by contacting us within the next 2 business days (Monday to Friday) from placing your order.
Refunding Your Payment
3.2 If a cancellation of the order is required within the 48-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after Our electronic transfer, We cannot be held responsible for interbank transfer delays.
Cancelling After Manufacture
3.3 You cannot cancel or change your order if the goods you have ordered are manufactured, measured or custom-made to your requirements as these goods will not be re-sellable to us. We regret that once your order has been accepted by us in relation to such goods and entered on our manufacturing process, We are unable to accept changes to these goods or the cancellation of your order. If prior to delivery you do wish to change your order or cancel it after We have accepted it, please contact us as soon as possible by email. Our acceptance of cancellation of your order will be subject to retention by Us of a handling charge equal to 40% off the invoice value. The balance of the price paid will be reimbursed to you within 30 days of notification of cancellation by re-crediting your Bank Account or Credit Card.
Cancellation by us
3.4 We receive the right to cancel your order if We have insufficient stock to deliver the goods you have ordered. You require delivery outside of Australia. One or more of the goods was listed at the incorrect price due to typographical error or an error in the pricing information made by us and/or received by us from our suppliers. If We do cancel your order We will notify you by email and will re credit to your account any sum deducted by received by Us from your credit card or direct debit as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
4. Stock Shortages
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
5. Product Descriptions and Measurements
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Norwest Blinds to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
b) Measurements
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window if ordering online. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements, as we will not be able to resell the goods as they are made to measure. Please be aware that if you are ordering custom made goods from measurements taken from a house plan, We cannot be held responsible if the measurements on the building plans vary, from the actual completed window measurement.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Norwest Blinds cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered are what you wanted.
6. Delivering Your Goods
Norwest Blinds will deliver your goods to the address you have provided on the order form for delivery. We will immediately despatch the order upon completion. We will follow this up with an Order Status update email for you to retrieve details on ETA's. Deliveries are Monday to Friday between 9am to 5pm. Norwest Blinds use outside Freight companies to deliver your orders and cannot be held responsible for any delays that may occur once the Goods have left our premises. Whilst we shall use our reasonable endeavours to meet the delivery date specified on Your Order confirmation, we can only go by the date given to us by the Freight Company.
7. Defective Goods
Norwest Blinds offer a 12 month manufacturer's guarantee on manufacturing faults. In addition we offer a limited guarantee for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched as per the Consumer Guarantee guidelines. Please read our full Warranty Policy located at our website for further details.
8. Representations
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of Norwest Blinds shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
9. Events Beyond our Control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
10. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
11. Privacy
We do not sell, trade or rent Your personal information to others. However, We do use other companies and individuals to perform services on Our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments. They will have access to Your personal information needed to perform these services, but We will not authorise them to use Your information for other purposes.
12. Consumer Guarantee
Norwest Blinds have a duty to provide you with the product you ordered. If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item.
Norwest Blinds will not be responsible for any installation charges that you have incurred that are outside a standard installation charge quoted by our installers. A reasonable claim of compensation will only be acknowledged that is in line with the fee that our installers will charge to reinstall the product.